This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully. It applies to protected health information (PHI) handled by Ongo Weight Loss and our affiliated care partners.
At Ongo Weight Loss, protecting your privacy is not an afterthought — it is foundational to the care we provide. We are committed to handling your health information with the highest standards of confidentiality, security, and respect, in full compliance with the Health Insurance Portability and Accountability Act (HIPAA).
We maintain administrative, technical, and physical safeguards designed to protect your PHI from unauthorized access, use, or disclosure. Access to your records is limited to personnel and partners who need it to provide, support, or bill for your care — and all are bound by strict confidentiality obligations.
We may use and share your information with doctors, nurses, pharmacists, and other healthcare professionals involved in your care — including coordinating prescriptions, follow-up visits, and treatment planning.
We may use and disclose information to bill and collect payment for services, including processing consultation fees, insurance claims, and pharmacy charges on your behalf.
We may use information to support quality improvement, staff training, compliance audits, patient satisfaction surveys, and other activities that help us operate and improve our services.
We may share information with trusted vendors ("Business Associates") — such as payment processors, secure hosting providers, and pharmacy partners — who are contractually required to safeguard your PHI.
You may request to see or obtain a copy of your health records. We may charge a reasonable fee for copies as permitted by law.
If you believe information in your record is incorrect or incomplete, you may request that we amend it. We may deny your request under certain circumstances.
You may request a list of certain disclosures we have made of your PHI, excluding disclosures for treatment, payment, and health care operations.
You may ask us to limit how we use or share your information for treatment, payment, or operations. We are not required to agree to all requests.
You may request that we contact you at a specific phone number, address, or by alternative means to protect your privacy.
You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.
We reserve the right to change this Notice and to make the revised Notice effective for all PHI we already have about you, as well as any information we receive in the future. We will post the current Notice on our website and make copies available upon request.
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Ongo Weight Loss
