About this policy
At Ongo Weight Loss, we believe your care should be clear, personalized, and grounded in trust. These principles define the rights you can expect throughout your experience with us.
The Right to Clear Information
You deserve to fully understand your treatment options, including how your plan works and what each step involves.
The Right to a Professional Evaluation
Your care begins with a licensed healthcare provider who evaluates your health before recommending any treatment.
The Right to Ask and Understand
You can ask questions at any time about your program, including nutrition, lifestyle guidance, and treatment options.
The Right to Transparent Pricing
You will always have access to clear, upfront pricing for services, treatments, and any additional support.
The Right to Personalized Care
Your plan is tailored to your health profile, goals, and progress — never one-size-fits-all.
The Right to Know Your Provider
You can know who is guiding your care, including their qualifications and credentials.
The Right to Ongoing Guidance
You receive continued support and adjustments to your plan as your needs evolve.
The Right to Make Your Own Choices
You are always in control of your decisions and can choose what feels right for your health and goals.
The Right to Responsible Care
Your treatment follows established medical standards, with a focus on safety and long-term well-being.
The Right to Respect and Privacy
Your personal and health information is handled with care, respect, and confidentiality.
Our Commitment to You
We're here to support your progress with care that is thoughtful, transparent, and built around you.