About this policy
At Ongo Weight Loss, we specialize in connecting patients with licensed healthcare providers for professional support in achieving their weight management goals, including the use of GLP-1 medications when medically appropriate. Each patient is evaluated individually to determine the safest and most effective treatment plan based on medical history, current health status, and clinical guidelines.
Medication Fulfillment & Shipping Policy
Ongo Weight Loss does not directly manufacture medications. When a prescription is approved, it is fulfilled by a licensed partner pharmacy in compliance with applicable state and federal regulations.
Although medications are dispensed and shipped by licensed pharmacy partners, Ongo Weight Loss actively coordinates with the pharmacy to ensure timely processing and delivery of your order.
Shipping Timelines & Delivery
Shipping timelines, delivery methods, and associated costs may vary depending on your geographic location, pharmacy processing times, prescription verification requirements, inventory availability, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
While most orders are processed and shipped promptly, occasional delays may occur due to high demand, supply chain disruptions, regulatory requirements, or courier-related issues.
Delivery Concerns & Support
In the event of a shipping delay, tracking issue, or delivery concern, patients should contact Ongo Weight Loss directly at info@ongoweightloss.com so our team can coordinate with the pharmacy and shipping provider on your behalf and assist in resolving the matter as quickly as possible.
We remain committed to supporting our patients throughout the fulfillment process and will work diligently with our pharmacy partners to address shipment-related concerns.